Face data (previously known as baseline photo) is a photo of someone that is used as a baseline photo for the facial recognition (FR) system to identify a person.

Face data is a must when facial recognition is enabled under Time Tracking settings for the organisation. If facial recognition is enabled and there is no face data yet, we will block you from clocking in and out until you have set up your face data.

Where to set up face data?

Face data can only be set up on the mobile app. There are 2 ways to set up face data on the app:

  1. Owners only: When adding a new member during the initial onboarding, there is an option to add their face data.

  2. Everyone else: If your team is still missing their face data, they can add it on the Time Clock page themselves on personal mode. There will be a prompt to set up their face data on the page.

There is an indicator on the person's profile and account settings on the web app if they have set up face data or not, but you are only able to set it up on mobile.

How to set up face data?

When setting up face data, you need to do the following to save your face data:

  1. Turn on your phone camera

  2. Take four photos in four different angles: Up, Down, Left and Right

  3. You must hold your phone still while moving your head according to the instructions on the screen.

You must complete all four steps in these angles in order for your photos to be saved as face data and used for facial recognition.

If you're using kiosk mode with a huge team, the face data may only take into effect a few hours later as the system needs some time to register it against other members of the team.


If you keep getting rejected by facial recognition and are unable to clock in, you need to redo/update your face data.

You can do that on your Account settings if you're a team member, or on the person's profile if you're an owner/admin/manager.

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